You can pay your bill securely online through our partnership with Bank of America.
Use the links below that correspond with which bill you wish to pay.
About Your Bill
Patients receiving care at UMass Memorial Medical Center or Clinton Hospital receive a bill for hospital services, including charges related to an inpatient stay, Emergency Department visit, diagnostic testing and/or outpatient visits. This bill is marked with either the UMass Memorial Medical Center logo or Clinton Hospital logo and you can pay it securely online.
You may also receive a bill for physician services. If your physician is a private practice doctor seeing patients at the hospital, you will receive a bill directly from his/her office with payment instructions.
If your physician is a member of UMass Memorial Medical Group, the bill is marked with the UMass Memorial Medical Group logo and you can pay it securely online.
We Bill Your Insurance First
If we have complete information on your health insurance coverage, we first send the bill for your care to your insurer. However, you may have received a bill from us for deductibles, copays and services not covered by your insurance. You can call your insurance company directly with questions about its coverage. The telephone number is usually on your insurance card. (Note: Your insurance company may send you an “Explanation of Benefits,” which may look like a bill but in fact explains what your insurance has paid for.)
Let Us Help Explain Your Bill
If we have complete information on your health insurance coverage, we
first send the bill for your care to your insurer. However, you may
have received a bill from us for deductibles, copays and services not
covered by your insurance. You can call your insurance company directly
with questions about its coverage. The telephone number is usually on
your insurance card. (Note: Your insurance company may send you an
“Explanation of Benefits,” which may look like a bill but in fact
explains what your insurance has paid for.)
Save 20 Percent on Your Balance
When you pay your UMass Memorial Medical Center, Clinton Hospital, or UMass Memorial Medical Group bill within 14 days of receiving your first billing statement, we will automatically take 20 percent off your balance when you use our online payment system. If you choose not to make your payment online you can call our Patient Financial Services Department at 508-334-1840 or 800-225-1840 (weekdays, 9 am to 4:30 pm) as soon as you receive your first bill and our representatives will assist you with your prompt pay discount. (Note: Office visit copays are not eligible for the discount.)
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If You Need Health Insurance or Assistance in Paying Your Bill
If you have limited or no health insurance, or are on a fixed or limited income, we encourage you to speak with our financial counselors, who can provide information on state and federal programs available to help fund health care services. For more information: